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Terms & Conditions
Last Updated: 12 August 2025
1. Company Ownership
Geluva maintains the https://www.geluva.com Website (“Site”).
2. Governing Law
United Arab Emirates is our country of domicile and stipulate that the governing law is the local law.
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
3. Payment Terms
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.
4. Restricted Countries
We will not trade with or provide any services to OFAC and sanctioned countries including but not limited to: Iran, Cuba, North Korea, Sudan, South Sudan, Ukraine, Syria, Russian Federation, Myanmar, and Yemen.
5. Minors Policy
Customer using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
6. Customer Obligations
Cardholder must retain a copy of transaction records and www.geluva.com policies and rules.
User is responsible for maintaining the confidentiality of his account.
7. Shipping Policy
Your order will be delivered within 7-14 days maximum for international shipping. You have the right to claim a refund if the duration exceeds this period, based on a request submitted via email to info@geluva.com.
Your order will be delivered within 3-7 days maximum for local shipping. You have the right to claim a refund if the duration exceeds this period, based on a request submitted via email to info@geluva.com.
We reserve the right to refuse a refund request if the order is Out For Delivery according to the order tracking system (whether local or international).
We reserve the right to refuse your order and refund its value to your account if your country/region is not covered by our delivery service. The order value will be returned to your bank account within 5-10 days.
8. Fraud Prevention
We reserve the right to refuse your order and ban your account if there is any suspicion of fraudulent activity related to the payment method you use.
9. Resale Restriction
It is strictly prohibited to resell or distribute any of Geluva products purchased without explicit written permission. We reserve the right to pursue legal action against you if proven in any country worldwide.
10. Marketing Consent
By placing your order, you agree to use your information to provide you with the latest offers and discounts for Geluva products.
11. Contact Information
Email: info@geluva.com